Privacy Policy

1. About this policy

ClairVita Water (“ClairVita,” “we,” “us” or “our”) is committed to protecting the privacy and personal information of our website visitors, customers and prospective customers.

This policy applies when you visit our website, complete one of our forms, request a water test or estimate, communicate with us, interact with our advertisements or use our services.

We manage personal information in accordance with applicable Quebec and Canadian privacy legislation, including Quebec’s private-sector privacy law.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and home address;
• Information submitted through contact, quotation and water-test forms;
• Information about your property, water source and water-quality concerns;
• Appointment, estimate, purchase, installation and customer-service information;
• Records of communications by telephone, email, text message or social media;
• Technical information such as your IP address, browser, device, referring page and website activity;
• Any other information you voluntarily provide to us.

Please do not provide personal information that is not reasonably necessary for us to respond to your request or provide our services.

3. How we collect information

We may collect personal information:

• Directly from you through our website forms;
• When you call, email or text us;
• When you request a water test, consultation, estimate or installation;
• Through social-media pages, advertisements and lead forms;
• Automatically through cookies and similar website technologies;
• From service providers or advertising platforms where permitted and where you have submitted your information.

4. How we use your information

We may use personal information to:

• Respond to enquiries and provide requested information;
• Schedule water tests, consultations and appointments;
• Prepare estimates and recommend appropriate water-treatment solutions;
• Process, coordinate and provide purchases, installations and services;
• Manage customer relationships and provide customer support;
• Follow up regarding a request you submitted;
• Send promotional communications where we have the required consent or are otherwise permitted by law;
• Improve our website, advertising, services and customer experience;
• Prevent fraud, misuse, security incidents and unauthorized activity;
• Meet our accounting, legal and regulatory obligations.

5. Telephone, email and text communications

When you submit a request, you authorize ClairVita Water to contact you about that request using the contact information you provided. Depending on your selections and applicable law, this may include telephone calls, emails or text messages.

You may withdraw your consent to promotional communications at any time by using the unsubscribe option in an email, replying STOP to a promotional text message or contacting us. Withdrawal of consent does not affect communications that are necessary to provide a requested service or complete a transaction.

6. Cookies and website technologies

Our website and its service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, measure traffic, understand website performance and evaluate our advertising.

Depending on the technologies enabled on our website, these may include essential, analytics and advertising cookies. You can limit or block cookies through your browser settings. Blocking certain cookies may affect how the website functions.

7. Disclosure to service providers

We do not sell or rent your personal information. We may disclose information only when reasonably necessary to:

• Website-hosting, customer-management, scheduling, email and text-messaging providers;
• Payment-processing and accounting providers;
• Analytics and advertising providers;
• Contractors, technicians or installation partners involved in providing the service you requested;
• Professional advisers such as accountants, insurers or lawyers;
• Government, regulatory or law-enforcement authorities where required or permitted by law;
• A successor organization in connection with a legitimate business transaction, subject to applicable privacy requirements.

Service providers are authorized to handle information only for the services they provide to us and are expected to protect it appropriately.

8. Storage outside Quebec

Some of our technology and service providers may process or store personal information outside Quebec or Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws.

We take reasonable steps to assess our service providers and protect personal information in accordance with applicable legal requirements.

9. Retention and destruction

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy and meet our legal, tax, accounting, warranty and record-keeping obligations.

When information is no longer required, we securely delete, destroy or anonymize it, subject to any applicable legal requirements.

10. Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the personal information under our control.

No internet transmission or storage system can be guaranteed to be completely secure. If a confidentiality incident occurs, we will assess it and provide any notifications required by applicable law.

11. Your privacy rights

Subject to applicable law and certain exceptions, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent where processing is based on consent;
• Request deletion of information where legally applicable;
• Request computerized information in a structured, commonly used technological format where the legal conditions are met;
• Ask questions or submit a complaint about our privacy practices.

We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

12. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact our Privacy Officer

Questions, access or correction requests, consent withdrawals and complaints may be sent to the person responsible for the protection of personal information at ClairVita Water.

If we cannot resolve your concern, you may contact the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada .